What You’ll Do
Own the post-sale customer journey from onboarding through ongoing support and retention
Build deep relationships with customers and act as their primary point of contact
Develop onboarding and training programs that set customers up for long-term success
Gather feedback and surface customer insights to influence product direction
Monitor account health, proactively address issues, and identify opportunities for expansion
Partner with sales, product, and support teams to deliver a seamless customer experience
Create and maintain resources (guides, videos, help docs) to support scalable success
Who You Are
2–5 years of experience in customer success, account management, or similar roles
Excellent communicator who can explain complex ideas clearly and build rapport effortlessly
Empathetic, solution-oriented, and energized by helping others succeed
Organized and proactive—able to manage many relationships and details at once
Comfortable navigating ambiguity in early-stage environments
Bonus: Experience in SaaS, B2B, or working with technical/enterprise users
Why This Role?
You’ll directly impact customer retention, satisfaction, and growth
You’ll work closely with product to shape features based on user feedback
You’ll be the voice of the customer inside a company that values user-first thinking
You’ll help build the foundation of our customer success function